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	<title>Restaurant Talking Points</title>
	<link>http://www.waiteru.com/wordpress</link>
	<description>A</description>
	<pubDate>Wed, 29 Oct 2008 18:57:43 +0000</pubDate>
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		<title>Prepare to be Remarkable</title>
		<link>http://www.waiteru.com/wordpress/2008/10/28/prepare-to-be-remarkable/%</link>
		<comments>http://www.waiteru.com/wordpress/2008/10/28/prepare-to-be-remarkable/%#comments</comments>
		<pubDate>Tue, 28 Oct 2008 21:49:11 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Service Talk - Newsletter]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=47</guid>
		<description><![CDATA[Last week I was watching Cinderella with my daughters during our Friday Family Movie Night. I love the part where the fairy godmother uses her magic wand to create the carriage and ensemble to take Cinderella to the ball. While I was watching that I was thinking to myself; I wish I had a magic [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2008/10/28/prepare-to-be-remarkable/%/feed</wfw:commentRss>
		</item>
		<item>
		<title>The 100,000 Dollar Server</title>
		<link>http://www.waiteru.com/wordpress/2008/09/30/the-100000-dollar-server/%</link>
		<comments>http://www.waiteru.com/wordpress/2008/09/30/the-100000-dollar-server/%#comments</comments>
		<pubDate>Tue, 30 Sep 2008 15:58:11 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Service Talk - Newsletter]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=46</guid>
		<description><![CDATA[Yes, it’s a well-worn road to say that service is of paramount importance, but it’s a road that must be traveled often to ensure a restaurant’s success. Quality of service immediately impacts a restaurant’s bottom line, and instilling a Remarkable Service attitude not only benefits the restaurant, but also the server. 
With that thought, let [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2008/09/30/the-100000-dollar-server/%/feed</wfw:commentRss>
		</item>
		<item>
		<title>The Do&#8217;s and Don&#8217;ts of Running an Effective Pre-Shift</title>
		<link>http://www.waiteru.com/wordpress/2008/08/26/the-dos-and-donts-of-running-an-effective-pre-shift/%</link>
		<comments>http://www.waiteru.com/wordpress/2008/08/26/the-dos-and-donts-of-running-an-effective-pre-shift/%#comments</comments>
		<pubDate>Tue, 26 Aug 2008 21:44:37 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Service Talk - Newsletter]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=45</guid>
		<description><![CDATA[Running a pre-shift meeting is like flossing your teeth. Everyone knows you need to floss at least once a day but for whatever reason some people just don&#8217;t do it. And just as there are consequences for not flossing, skipping pre-shifts can impact your bottom line.
If you are not interested in building service consistencies, or [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2008/08/26/the-dos-and-donts-of-running-an-effective-pre-shift/%/feed</wfw:commentRss>
		</item>
		<item>
		<title>Failure of the Shadow Method</title>
		<link>http://www.waiteru.com/wordpress/2008/06/30/44/%</link>
		<comments>http://www.waiteru.com/wordpress/2008/06/30/44/%#comments</comments>
		<pubDate>Mon, 30 Jun 2008 13:25:03 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=44</guid>
		<description><![CDATA[&#8220;Hi! My name is Paris and I&#8217;ll be your server. Are you ready to order?&#8221;
It&#8217;s an unfortunate fact that I&#8217;ve heard that greeting a million times. When a waiter or waitress leads with that greeting, 99 percent of the time it means that my service experience isn&#8217;t going to be Remarkable  
But this experience [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2008/06/30/44/%/feed</wfw:commentRss>
		</item>
		<item>
		<title>The Ultimate Guide to Consistency</title>
		<link>http://www.waiteru.com/wordpress/2008/04/28/the-ultimate-guide-to-consistency/%</link>
		<comments>http://www.waiteru.com/wordpress/2008/04/28/the-ultimate-guide-to-consistency/%#comments</comments>
		<pubDate>Mon, 28 Apr 2008 21:58:44 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=43</guid>
		<description><![CDATA[Consistency is a word I’ve been hearing over and over lately. Unfortunately I usually hear the word consistency after the words “lack of”, “need better service” and “I can&#8217;t get no”  
I hear this from restaurant owners who are calling to ask for help in getting their team to provide better service. 75% of [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2008/04/28/the-ultimate-guide-to-consistency/%/feed</wfw:commentRss>
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		<item>
		<title>Buy or Sell</title>
		<link>http://www.waiteru.com/wordpress/2008/02/25/buy-or-sell/%</link>
		<comments>http://www.waiteru.com/wordpress/2008/02/25/buy-or-sell/%#comments</comments>
		<pubDate>Mon, 25 Feb 2008 17:25:24 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=42</guid>
		<description><![CDATA[I love movies but two chick flicks in one weekend&#8230;my wife owes me big time!  
One of the movies we watched was called &#8220;No Reservations&#8221; starring Catherine Zeta-Jones. I wasn&#8217;t really looking forward to watching the movie but it did have a couple of elements I liked. Catherine was in it, and from the [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2008/02/25/buy-or-sell/%/feed</wfw:commentRss>
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		<item>
		<title>Because I said so</title>
		<link>http://www.waiteru.com/wordpress/2008/01/28/because-i-said-so/%</link>
		<comments>http://www.waiteru.com/wordpress/2008/01/28/because-i-said-so/%#comments</comments>
		<pubDate>Tue, 29 Jan 2008 03:18:30 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=41</guid>
		<description><![CDATA[I used a phrase last week that I swore, as does every new parent, I would never use. We heard it countless times growing up. It was a phrase that was so unfair to us as children that when it rolled off my tongue I was shocked at what I heard. Did I say that?
To [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2008/01/28/because-i-said-so/%/feed</wfw:commentRss>
		</item>
		<item>
		<title>Extreme Service Makeover</title>
		<link>http://www.waiteru.com/wordpress/2007/12/17/extreme-service-makeover/%</link>
		<comments>http://www.waiteru.com/wordpress/2007/12/17/extreme-service-makeover/%#comments</comments>
		<pubDate>Mon, 17 Dec 2007 19:46:20 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=40</guid>
		<description><![CDATA[It’s that time of the year! No I’m not talking about Santa, although that is an important topic of conversation in my household. I’m talking about planning sessions for the New Year.
This is the time when most companies sit down and put a plan of action together for the coming year. It’s called strategic planning.
I [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2007/12/17/extreme-service-makeover/%/feed</wfw:commentRss>
		</item>
		<item>
		<title>Ready to Order?</title>
		<link>http://www.waiteru.com/wordpress/2007/11/05/a-man-of-few-words/%</link>
		<comments>http://www.waiteru.com/wordpress/2007/11/05/a-man-of-few-words/%#comments</comments>
		<pubDate>Mon, 05 Nov 2007 19:42:58 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=39</guid>
		<description><![CDATA[The Question
How many words does it take to wait on a guest at a full-service restaurant? Based on my experience recently, I know the answer.
I try not to write about bad service experiences very often because, well, it’s too easy :) Plus I think it comes across sounding like I’m whining. That said, this was one experience I [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2007/11/05/a-man-of-few-words/%/feed</wfw:commentRss>
		</item>
		<item>
		<title>Timing is Everything</title>
		<link>http://www.waiteru.com/wordpress/2007/10/01/timing-is-everything/%</link>
		<comments>http://www.waiteru.com/wordpress/2007/10/01/timing-is-everything/%#comments</comments>
		<pubDate>Mon, 01 Oct 2007 16:05:35 +0000</pubDate>
		<dc:creator>jhookham</dc:creator>
		
		<category><![CDATA[Service Talk - Newsletter]]></category>

		<guid isPermaLink="false">http://www.waiteru.com/wordpress/?p=38</guid>
		<description><![CDATA[I celebrated my wedding anniversary last week. As I look back, two things amaze me. Number one, I convinced a beautiful, smart woman to be my wife and number two, how important timing has been during our relationship.
Timing played an important role when I asked her out on our first date, leaned in for the first kiss, called for the second date, asked for her [...]]]></description>
		<wfw:commentRss>http://www.waiteru.com/wordpress/2007/10/01/timing-is-everything/%/feed</wfw:commentRss>
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