Payday Loans uk

Prepare to be Remarkable

October 28th, 2008

Last week I was watching Cinderella with my daughters during our Friday Family Movie Night. I love the part where the fairy godmother uses her magic wand to create the carriage and ensemble to take Cinderella to the ball. While I was watching that I was thinking to myself; I wish I had a magic wand! Smile

That wand would be helpful when we receive calls to discuss how to get a service team to be Remarkable. I could then just wave my wand and poof, your old service team would be gone and a shiny, new and Remarkable service team would appear.

Ok now back to the reality. Let’s take your current service team and prepare them to be Remarkable.

In our Elements of Service workbook we teach the Remarkable Service Cycle. Maybe it’s because the first stage of the cycle isn’t “sexy” but for whatever reason we’ve only had one article written about the Preparation stage in four years of Service Talk.

It’s because of an experience I had yesterday that I feel we need to talk about the Preparation stage. (I’m not going to talk about that experience. It may take a magic wand but I’m hoping they will read this article and think “a-ha, we need to change some things around here”)


There is no guest interaction during the Preparation stage but that doesn’t mean it isn’t important. Ben Franklin said “By failing to prepare, you are preparing to fail.”

The Service Cycle is repeated for each new guest so the server will go through the Preparation stage several times during the shift. And if done correctly you will see a more engaged service team, better guest impressions, increased sales and the guest will be more apt to leave having had a Remarkable experience.

3 Steps to A Successful Preparation Stage

===> 1. Prepare Yourself

A well-groomed appearance communicates professionalism and creates a great first impression. Uniform or clothing should be pressed and spotless. What’s that saying, “The Clothes make the man”? This can certainly be true for servers.

Stained aprons are a no-no, hair should be tied back and please wear a belt when possible. Hand washing is important for many reason and don’t forget to clean the fingernails.

Owners/Managers, put a mirror where the staff can check themselves during their shift.

===> 2. Prepare the Dinning Area

It’s a big turn-off to be seated at a dirty table. I also tell servers that even if you have bussers cleaning and setting the table, it is ultimately your responsibility to make sure everything is prepared correctly for the guest. If it’s not clean or there aren’t plates on the table for the bread or the seats are wet, guess who gets blamed……YOU!

===>3. Know the Daily Menu Changes

It’s very discouraging to hear a server say “I’ll have to go check with the kitchen” when my wife asks about the soup of the day. Lots of blame to go around for this but I tend to blame management. A servers lack of knowledge around the daily items and specials means management isn’t pre-shifting.

Every server on the floor should know the soups, daily specials and 86′d items. Managers should be quizzing their staff before and during the shift. It’s hard to maximize a ticket average when you don’t know these simple things.


Remarkable Service doesn’t just happen in your establishment. There is no magic wand to wave around. There is no silver bullet. It’s takes training and consistent reinforcement. Now go prepare to be Remarkable!

The 100,000 Dollar Server

September 30th, 2008

Yes, it’s a well-worn road to say that service is of paramount importance, but it’s a road that must be traveled often to ensure a restaurant’s success. Quality of service immediately impacts a restaurant’s bottom line, and instilling a Remarkable Service attitude not only benefits the restaurant, but also the server.

With that thought, let me share a conversation that occurred after a recent Maximizing Sales session at a Minneapolis restaurant.

One of the class participants came to me after the program to share her exuberance for the event. She was thrilled that her employer cared enough about the guest experience that training was ongoing, relevant and timely. The service professional was clearly demonstrating an attitude of gratitude and was excited to get to share this learning with her guests. The discussion advanced, and I asked her to share with me her goals for 2008.

Her answer?

“I will earn $100,000 as a server!”

Yes, you read that correctly. Of course, this conversation led to more questions, such as, “How much did you earn last year?”

With great pride, she responded, “$92,000.”

And no, she was not working more than 40 hours per week. It should also be said that the Minneapolis restaurant in which she works is definitely upscale, but not fine dining. Still, $92,000 last year, with a goal for $100,000 in 2008? What does a server do to earn that level of compensation? Her answer:

“I write 17 to 25 personalized, handwritten ‘Thank You’ notes every shift that I work. Over 70 percent of my tables on a given night are repeat guests who I have developed a relationship with. My employer even mails my ‘Thank You’ notes for me and puts on the stamp, and we also enclose a bounce back card!”

From this conversation, some questions for all restaurateurs to ask themselves are:

• What is this frontline employee worth to this restaurant?

• Based on a 20 percent tip factor, what sales dollars need to be generated to earn this return?

• How many $100,000-a-year servers do I have on my team?

• And, finally, perhaps the most important question: What would I do to keep this server representing me?

The Do’s and Don’ts of Running an Effective Pre-Shift

August 26th, 2008

Running a pre-shift meeting is like flossing your teeth. Everyone knows you need to floss at least once a day but for whatever reason some people just don’t do it. And just as there are consequences for not flossing, skipping pre-shifts can impact your bottom line.

If you are not interested in building service consistencies, or teamwork, or even educated and motivated team members then maybe pre-shifts aren’t for you. :) But for the rest of you they should be an integral part of your daily operations and part of your communication strategy.

Communication is very important to any business and pre-shifts are a great communication tool. A tool that creates a structure to assure the whole team is aware of what is going on in the business, market and community.

Here are some guidelines for running a successful Pre-Shift. By Following these simple Do’s and Don’ts you will achieve success in this important training function.

Do Plan – I’m sure you have heard the saying “managers don’t plan to fail, they just fail to plan”. Our clients utilize a pre-shift template that helps them plan the meetings. Having a template tends to help ensure a very smooth & consistent running pre-shift.

Specific things to talk about include the daily specials, soups of the day and any 86x items. Talk about restaurant goals, team goals and any goals or objectives you have for different areas of your team, like Servers, Cooks, Bussers, Hosts and such.

Do KISS – Not figuratively of course because kissing all of your team members could lead to some legal issues. :) KISS stands for Keep it Short and Sweet. And by short I mean really short. Two minutes, three tops. These meetings should be quick hits that inform, instruct and motivate right before the revenue period starts.

When your staff hits the floor you want lots of positive energy so keep the meeting sweet & positive. No sour grapes during these gatherings. There is a time and place for reprimand and negative issues and this isn’t it.

Do Focus – Focus on one primary area to talk about. Whether it’s maximizing sales, providing remarkable service or menu knowledge, pick one topic and focus on that area during your meeting.

Don’t do all the Talking – You want to keep your teams attention so make the meetings interactive. For example when you mention the daily specials have someone give a sales presentation around one of those specials or ask servers what their check average goal for the day is. Try and come up with questions you can bounce off your team where they have to respond.

Don’t Forget to Recognize Team Members – Everyone likes to be hear that they are doing a great job. When that recognition is done in front of their peers that makes it even better. Look not only for individuals to recognize but teams as well.

There, no more excuses about not knowing how to run or what to talk about during a pre-shift. We will also soon be releasing a DVD that will not only talk about how to run an effective pre-shift but will also show real examples of our clients engaged in a pre-shift. Until then follow these guidelines and you will soon be reaping the benefits of a well coached wait staff team. And don’t forget to floss!

Failure of the Shadow Method

June 30th, 2008

“Hi! My name is Paris and I’ll be your server. Are you ready to order?”

It’s an unfortunate fact that I’ve heard that greeting a million times. When a waiter or waitress leads with that greeting, 99 percent of the time it means that my service experience isn’t going to be Remarkable :)

But this experience was oddly different.

My waitress, while extremely energetic and friendly, was very short. But what she lacked in height she more then made up for with her smile. That smile was beaming and went from ear to ear. As I looked at her I could actually read on her face how excited she was to be taking my order.

She was neatly dressed from head to toe in all black, and her hair was pulled back into a pony tail. She had a pencil placed behind each ear and one in her hand eagerly waiting to write down my order on a small pad of paper. She was very skinny so she wrapped the apron around her body twice and then tied it off with a bow in the back.

I ordered the Orange Juice and French Toast which she carefully wrote down on the pad of paper. She repeated the order back to me and waited for my OK. I said it sounded perfect and she quickly ran the order to the kitchen.

The rest of the meal was incredible but here’s what was so different and special about this dining experience.

The server was my 6 year old daughter. It was Fathers Day and she was waking me up early to take my breakfast-in-bed order.

On the outside this just looks like a cute little story. But take a deeper look and you’ll find my daughters actions very revealing.

Let’s start with her greeting. It wasn’t very good. In fact on a 5 point scale with 5 being Remarkable and 1 being sucky, she floated more to the sucky side. So what does that mean? We are talking about a six year old here.

Those of you that have children know that young minds learn from their surroundings and mimic behaviors they witness. I’ve never taken my daughter through the training program “Elements of Service” (although maybe I should. :)) and I doubt she has read any of my articles on service. That leads to the conclusion that her initial greeting was developed using what we call in this business, the shadow method. She developed her greeting by watching & listening to your service team.

WOW! Does she really hear “are you ready to order” that often?

I hope this opens your eyes as to why the shadow method doesn’t work. Your team isn’t doing it right to begin with! :) You need a structured service training system in place that takes your team through the entire service cycle, including the initial greeting. Setting the service expectations is imperative to a successful guest experience. Call us to help you with this.

Now for the positives. Did you notice that she repeated the order back to me. That’s a great habit because it gives the guests the confidence that the order was taken correctly.
The other positive was how she dressed. Her perception is that a server should be dressed impeccably with neither a wrinkle or a stain on the uniform.

It’s amazing what we can learn from our children. And as a parent it’s my job to help my child learn the correct way of doing things. Which is why, after the breakfast-in-bed, it was so hard to decide which feedback form to use; the mystery shopper or the service audit. :)

The Ultimate Guide to Consistency

April 28th, 2008

Consistency is a word I’ve been hearing over and over lately. Unfortunately I usually hear the word consistency after the words “lack of”, “need better service” and “I can’t get no” :)

I hear this from restaurant owners who are calling to ask for help in getting their team to provide better service. 75% of these calls are from people feeling anxious about the economy.

You can’t pick up a newspaper, listen to the radio or watch the news on TV these days without hearing news about the economy. And it’s being presented with a very doom and gloom slant.

As a result of all this negative talk, many restaurateurs are starting to worry about how this economic downturn will affect their business. They are taking a hard look at their restaurant operations looking for ways to improve. Most come to the same conclusion; they need to outservice their competition.

Here’s a typical phone conversation:

Restaurant Owner: Our service is very inconsistent. What can I do to get our staff to be more consistent?

4RS: What kind of service training do you provide?

RO: What do you mean?

4RS: If you hired me as a server today, what kind of training would I receive before I was given the green light to start waiting on guests?

RO: You would have to pass our menu test and follow a head waiter for a couple of shifts. (Shadow method)

4RS: OK. How do you communicate YOUR service expectations to your new team members?

Restaurant: huh?

4RS: How does your team know what you expect during the service cycle? For instance do you have standards about what should happen when they greet a table or what to do after the entrees have been delivered? Do you have anything written down or any classroom training that focuses on these types of service expectations?

Restaurant: No, not really. We’ve been meaning to get to that.

4RS: Well let’s not focus on what isn’t happening, but instead lets focus on what you should and will be doing moving forward :)

That’s a pretty typical conversation and here’s the plan we lay out to help these restaurants outservice their competition.

1. ==> Have your service cycle steps and standards on paper. It’s easier to train your staff when you have your service standards written down. You need to present these in a classrom setting. Whether you use an off the shelf training package that includes an instructors guide, like what we offer, or you develope your own material this is an important first step.

2. ==> Repeat, Repeat, Repeat. If you want consistent service then your message has to be delivered over and over and over. Every pre-shift meeting should include a topic about service expectations. Use a game like our Millionaire style game to help hammer your points across each month.

3. ==> Measure. Have you ever watched a sporting event on TV that didn’t have a ton of stats on each player. In golf they keep track of fairways hit, greens hit, average number of putts and so on. What you’ll notice is that no one is perfect…but they measure to see how close they can get. I have yet to watch an event that didn’t keep score.

That’s the way your service team should be. No one will get it perfect every single time but most team members don’t have any idea how they are doing. They don’t know the score. A service audit for each team member once a month will put you on the path to a consistent level of service.

We’ll talk more about a service audit next month. Until then I’m off to the driving range to see if I can get rid of the consistent slice I have when using the driver.

  • trauma center second opinion download wii
  • download artificial intelligence by elaine rich
  • download rift dirty south mp3
  • grab it xp 10 download
  • download hotspot wifi windows 7
  • download imran's poetry in znmd
  • download roh kudus kau hadir disini
  • sinal disfarAado ao vivo download
  • nuvi 200 europe download
  • free download of rome total war
  • download asoka movie songs
  • yo gotti sack download
  • download gamers unite for facebook
  • kenza farah tresor download free
  • download conversor rmvb to avi
  • bhagavad gita download in english for free
  • mein name is khan download
  • where can i download epl matches
  • 945gm express driver download
  • final fantasy 1 game boy download
  • qr reader nokia 5800 download
  • download we don't talk anymore
  • download boom hot video
  • k lite codec pack full 8.6.0 download
  • mi chico latino download mp3 free
  • free download nachna onda nei tigerstyle
  • download lagu arek band iwa peyek
  • jogos cel download gratis
  • saira naseem mp3 songs download
  • film hari kiamat download
  • kudos 2 download deutsch
  • eastern front patch 1.30 download
  • final fantasy 1 download br
  • adobe reader 10.1 1 free download
  • maria gadu download audio dvd
  • download vidoes from youtube
  • download nfs underground 2 free
  • download canon ir 1023
  • download zumba warm up music
  • love you mr kalakaar mp3 free download
  • duke nukem atomic edition download xp
  • vida loka download mc rodolfinho
  • yogen vocal remover 3.3.10 download
  • download data structures and algorithms in java by adam drozdek
  • download kamera 360 android
  • naruto shippuden 215 sub download
  • frate frate nicolae guta download
  • download driver canon lbp 2900 xp
  • n.o.v.a 2 free download pc
  • dimana bisa download lagu gratis
  • canon eos 300d free download
  • xerox workcentre 3220 download driver
  • download jeene ke ishare mil gaye
  • download regina 3d themes
  • download jogos do atari
  • playboy the mansion download ita
  • download bollywood latest movies free
  • download boomz hack 2012
  • download traduAA?o uncharted 3 ps3
  • wn111v2 windows 7 download
  • htc download pictures from phone to computer
  • free download fundamental of geophysics
  • download pakito living on video 2.9
  • ivo welch corporate finance download
  • the gang returns download
  • download onto memory stick
  • longman matura rozszerzona download
  • download ios 4.3 3 for ipod touch 3g
  • download weblogic server 10.3.5
  • download melodia bun ramas scoala mea
  • justin timberlake mother lover download
  • download update kiem the moi nhat
  • jag saison 9 download
  • download 150 lagu indonesia terbaik
  • oracle oci 11 download
  • skp file reader download
  • langit dan bumi download
  • download uber social for android
  • puyo puyo download for pc
  • mozilla download pl 3.6
  • download a escolha perfeita dublado
  • champagne showers lmfao download zippy
  • resource kit iis download
  • satellite l10 119 driver download
  • programa pra download youtube
  • dbz kai soundtrack download
  • download game thung bo doi
  • download break up ke baad video
  • h 264 mpeg4 avc download
  • download antivirus nokia 6120
  • download la vie sexuelle de catherine m
  • download add ons helper
  • download new hip hop songs 2012
  • download tomtom go 7000 truck
  • download one piece 512
  • download xen for linux
  • download u2 how to dismantle an atomic bomb album
  • internet download manager konta premium
  • stronghold crusaders download full version free
  • how to download dependency using maven
  • gimp 2.6 help download
  • corel draw download br
  • motorola razr firmware download
  • download gerenciamento de frota
  • download jesus saves by jeremy camp
  • download toygar iAYAklA sen eAYittir ben
  • kaliber ksiega tajemnicza prolog download
  • download game java handphone china
  • download a spasso nel tempo 1
  • andra vreau sarutarea ta download fileshare
  • download game battle gear 3
  • download controls for pspdisp
  • download zeljko samardzic mesec u vodi
  • sezen aksu unut mp3 download
  • dr. alban free download songs
  • hp photosmart essential download mac
  • download mahjong for pc
  • o efeito sombra download filme
  • livelink archive java viewer download
  • download psp 6.60 hack
  • download convert ape to mp3
  • dstwo skin pack download
  • download pep8 for windows
  • download previous aipmt papers
  • how to download warcraft 3 for free
  • download vz wireless manager
  • download easy worship 9
  • download musicas de capoeira regional
  • download sacred full version free
  • tomtom go live 825 download
  • download zte mf190 dashboard claro.rar
  • poi warner 4 mn 7 download
  • graphpad prism download full version free
  • download ashanti rock with you
  • carrasco do forro download
  • download xex menu for xbox 360
  • rupaiya download mp3 satyamev jayate
  • gmod phx 3 svn download
  • choose to refuse download
  • download a queda do morcego completa
  • fairy tail download season 3
  • download american english corpus
  • free download sanj garva marathi album
  • download without you rachel berry
  • download film kontroversi innocence of muslims
  • refx nexus 2.2.1 download crack
  • fistful of dollars song download
  • download gutenberg to kindle
  • download maphack for dota 6.76c
  • crysis 3 gameplay 1080p download
  • dragon crysis soundtrack download
  • download nova point of sale
  • bar 9 triple drop download
  • download nosso lar otima qualidade
  • download spiderman 2 game full version
  • kreayshawn download go hard
  • download jimi hendrix voodoo child mp3
  • liar game 85 download
  • download one piece 493 indo
  • download mp3 d cinnamons selamanya cinta
  • download toss it up by 2pac
  • download babyz for windows 7
  • download beautiful coca cola commercial
  • download english for computing
  • download hogwarts castle for minecraft
  • download o teu nome miguel gameiro
  • maya obj export plugin download
  • pokemon crystal download us
  • free download of dama game
  • download r4 latest software
  • hud remover cs 1.6 download
  • common sweet download no tags
  • download r.u.s.h. road ultimate speed hunt
  • al kitaab dvd 1 download
  • download hoc autocad 2007
  • download sometimes you leave by carrie underwood
  • download free harp sheet music
  • download escan virus removal tool
  • mpg4 codec media player download
  • hi q cat te iubeam download
  • cryengine 3 offline download
  • download aint thinkin you bow bow
  • tiesto bright morningstar mp3 download
  • download immaturi in viaggio
  • uyire unnai unnai enthan download mp3
  • download hp embedded security for protecttools
  • download nazar ke samne movie
  • super smash brawl ost download
  • download the tune of airtel
  • download cheat engine bejeweled blitz facebook
  • download fonte gill sans
  • download espansioni oblivion pc ita
  • download introduction to special relativity resnick
  • bohemian rhapsody download sheet music
  • download stuff packs sims 3
  • download indie music online free
  • download neethane en ponvasantham theatrical trailer
  • mood cure comatose download
  • download rom ideos s7
  • download its tha world jeezy
  • dfu driver xp download
  • download corpse party for psp
  • tyrese album download 2011
  • musica missao impossivel download gratis
  • download youtube vedios on mobile
  • download mera kuch saman song
  • download capa de album
  • learning vbscript download musky
  • download strange games and funky things
  • download bolt to blackberry
  • download song yeh bekhudi
  • youtube catcher free download windows 7
  • download command view 10.2
  • download robin s show me love
  • download vou sim quero sim posso sim
  • anda adam ce ti as face download
  • download i go by aizat
  • optiarc dvd rw ad 5680h download
  • dynamic html editor 5.6.3 download
  • download german national anthem
  • gabriela download gal costa
  • proliant smart start cd download
  • islands download young the giant
  • wsop hold em legend android download
  • battle los angeles download pirate
  • download mp3 wali harga diri free
  • armenian spell check download
  • download tibia mc 8.70
  • meteorit nb 7 firmware download
  • mata rani ringtone download
  • download vada vada video song
  • download songs pk tees maar khan
  • download curren y muscle car chronicles
  • download serie tempos de rebeldia
  • download dragon ball z budokai tenkaichi 3 for gba
  • publisher download 2003 free trial
  • download lagu david archuleta you can
  • manual mercedes c class download
  • nokia n79 antivirus download
  • download n.o.m.b.z night of a million billion zombies
  • download musicas sertanejas universitA?rias
  • to download fiza songs
  • download jason chen violin mp3
  • download lagu oliv jangan coba narkoba
  • can realplayer still download youtube videos
  • khalid al ghamdi download
  • download lufia snes portugues
  • big green egg dvd download
  • popof mr. orange download free
  • download pokAmon light platinum
  • directx 9 download online
  • download komik worst bahasa indonesia
  • download victorious make it shine mp3
  • aly and aj no one download mp3
  • amazon download windows 7
  • download soundmax latest drivers
  • free download lirih chrisye mp3
  • download phim hoang cung 1
  • download driver hp scanjet n6010
  • netscape navigator download latest version
  • download free bulla ki jaana main kaun song
  • nokia x3 02 download ringtones
  • download building regulations part b
  • download christmas songs rudolph the red nosed reindeer
  • jhene aiko 2 seconds download
  • download framework dot net 4
  • download vnc 64 bit free
  • iis transform manager 1.0 download
  • thai language download windows 7
  • download module for drupal 7
  • cornell engineering windows 7 download
  • download apsara aali marathi mp3 song
  • 200 mb movies download
  • download siri for ipad 2 ios 6
  • quicktime 7.2 download windows
  • download lagu kelis milkshake mp3
  • ace of spades 3 download
  • download dj havana brown
  • download driver san francisco 320x240
  • download livro de imunologia clinica
  • pokemon versione bianca download rom ita
  • download love letter album
  • download facebook invite all chrome extension
  • download toeic writing test
  • samsung galaxy gt s5360 usb driver download
  • my humps download 3gp
  • download zhen de hao xiang ni
  • download shrink school english
  • download programmi per nokia 5230
  • download operation doomsday mf doom
  • download aptitude for linux
  • download de apocalyptic love
  • download lil wayne's new album for free
  • friends with benefits download free dvdrip
  • bushido blade 2 download iso
  • download minim doi alex zippy
  • nokia 3110 wallpaper download
  • download patch 1.26 a warcraft 3
  • download o're piya by rahat
  • 2 download youtube mp3
  • noscript chrome download chip
  • installous 5.html download failed unexpected content
  • download cdz inferno dublado
  • co vay download game
  • halkat jawani mp3 song download djmaza
  • download samsung printer clp 300 driver
  • driver deskjet 5740 download
  • dragon magazine 361 2045 download
  • mastiksoul toque e nosso download
  • download chasing pavements mp3
  • download attachment manager for outlook 2010
  • download tribe called quest award tour
  • black eyed peas beginning download free
  • pwnagetool 4.1 3 unlock download
  • download movies from
  • download 5 star chick
  • download auto hide ip
  • pay phone download free mp3
  • xavier naidoo mp3 download kostenlos
  • download danny boy it's about time
  • download paul van dyk crush mp3
  • raheem devaughn download free album
  • mango ti amo cosi download
  • jamie woon robots download
  • twewy english soundtrack download
  • download software for kodak easyshare z1285
  • download torque pro apk
  • free download verlag book font
  • on screen takeoff software download
  • download scorpion love of my life
  • wow download game full
  • download linksys wusb54g driver
  • download which eclipse for android
  • viata ca la timisoara download
  • download lagu pujaan malaya
  • download oxford english dictionary 7th edition free
  • free appleworks download mac os x
  • download laugh and learn about newborn baby care
  • oana oana secundele download fisierul meu
  • free download of priyo bondhu mp3
  • download chimie mamboi? siria.rar
  • download n gage application for n81
  • jedi mind trick v9 download
  • download nicolae guta hai cu maneaua
  • sites to illegally download ebooks
  • download A tarde demais raAa negra
  • forget you download glee cast
  • download sound forge 10.0 keygen
  • download lagu ashila zee cemburu
  • download navari aali mp3
  • free download bhajan gaurav krishna shastri
  • rodney atkins discography download
  • leapfrog tag jr download books
  • download mac c times font
  • download coca cola bengali song
  • nfs undercover download psp
  • youtube download zu mp3
  • ovi nokia suite download windows 7
  • jazz guitar scales download
  • download more drum kits garageband
  • download hungama movie mp3 songs
  • download themes nokia c2 00 free
  • download offspring pretty fly for a white guy free
  • download songs of guddi 1971
  • download ignition windows 7
  • download witchblade season 1
  • download outlaws full game
  • download mais do que palavras
  • kodak hero 9.1 download driver
  • download base de datos empresas
  • download cd for mac
  • sony ericsson k850i apps download
  • download tenho medo victor santos
  • download free trial of activinspire
  • download lykke li wounded rhymes mp3
  • download new reggaeton songs 2010
  • girls download beastie boys
  • download soundmax sound card
  • mt2 trade hack 2011 download
  • aashiqui songs download 320kbps
  • want download english songs
  • download anarkali chali disco song
  • marianas trench perfect download free
  • thaeme e thiago download krafta
  • depeche mode home download mp3
  • download fifa 12 arabic commentary pc
  • download game soul calibur 1
  • pimp download 50 cent
  • download jump on my shoulders awolnation
  • gac jangan parkir download mp3
  • o filme o cortiAo download
  • linkin park live 8 download
  • download lagu laila canggung iyeth bustami
  • akon mb3 songs download
  • journey into mystery vol 4 download
  • world of warcraft 3.3 5 download
  • download solr 1.4 enterprise search server
  • ipl ringtone download 2011
  • psicologia da mentira download gratis
  • hauppauge wintv 7 extend download